United Discounts Award Flights

Got United miles? If so, this newly announced sale on award flights means those miles will be worth more for many flights. Offer Details Between August 9 and August 23, MileagePlus members can save 20 percent when booking coach-class awards for roundtrip travel within the U.S. and Canada between August 23 and December 15, as…

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The Cost of Disrupting the Lives of Thousands of Flyers

In just the past month, there have been two major airline service disruptions, inconveniencing hundreds of thousands of travelers. On July 20, Southwest delayed or cancelled more than 2,000 flights due to a technology outage. And earlier this week, Delta’s computers crashed, resulting in thousands more flight delays and cancellations over a three-day period. While…

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The 10 Most Annoying Hotel Guests

Nobody wants to be “that guy.” You know, the hotel guest whose behavior is an outsize irritant to those around him (or her). Now, thanks to Expedia’s just-released Hotel Etiquette Study, we know exactly what sorts of travelers are most likely to earn “that guy” status. Related: Hey Big Spender, Redeem Those Travel-Rewards Points Now!…

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Now Free on American: Premium Inflight Entertainment

Earlier this summer, Delta became the first and only U.S. carrier to offer all inflight entertainment for free. It’s still the first, but no longer the only. Related: Hey Big Spender, Redeem Those Travel-Rewards Points Now! Beginning this month, American Airlines coach customers will be able to distract themselves with free premium TV shows (think…

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Hoarding Your Loyalty Points? Don’t!

For many years, my number-one recommendation to mileage-earners has remained the same: Redeem your miles sooner rather than later. Hoarding miles, whether it’s in anticipation of the “trip of a lifetime” or through laziness, is a sucker’s bet. The history of travel-loyalty programs is one of constant devaluation. A mile earned today is worth less…

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Win This: a 7-Night Beer Cruise Between Amsterdam and Brussels

Enter the Draft Publishing “Bon Voyage Belgium” sweepstakes by September 5, 2016, for a chance to win the grand prize: a seven-night beer cruise between Amsterdam and Brussles, including air between New York and Brussels, train between Brussels and Amsterdam, meals, brewery tours, and tastings. Related: Sweepstakes: What Would You Do with 1 Million United…

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From United: Higher Change Fees, No More RTW Awards

To seasoned travelers, the words “program updates” are the ultimate buzzkill, foreshadowing a raft of customer-unfriendly changes to the loyalty programs they’re invested in. Their trepidation usually turns out to be well founded, as it was with the program updates announced by United earlier this week. Of the four major changes, three are negative. But…

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AAdvantage Credit-Card Customers Get Cheaper Awards

Got an AAdvantage credit card issued by Citibank or Barclays? Then you may be entitled to book American award flights for fewer miles. Holders of the various AAdvantage-affiliated credit cards can book awards to selected U.S. and Canadian destinations at discounted prices. The discount varies, according to the card type. For the Platinum, World Elite,…

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Surviving an Airline Crash: Save Your Bag, or Save Your Life?

Yesterday’s crash landing of Emirates flight EK521 in Dubai generated a flood of images of panicked travelers, loaded down with their carry-on bags, fleeing the burning B777-300. The headline of Bloomberg’s coverage of the incident said it all: “Crashing, Burning Planes Don’t Stop Passengers From Grabbing Their Luggage.” That’s newsworthy, but it’s not news. Last…

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Spirit’s New Mileage Promotion Is More for Less

Ever-ready to stick a thumb in the eye of other airlines, Spirit’s latest promotion turns mainstream loyalty marketing on its head. Instead of awarding more miles for higher-priced tickets—as has become the norm, with the proliferation of spend-based schemes—Spirit is offering a mileage bonus that increases as the airfare decreases. “The less you spend, the…

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