Monthly Archives

Monthly Archives for February 2016.

Latest Hotel-Program Devaluation: Starwood Preferred Guest

With Marriott’s pending acquisition of Starwood, there’s reason to expect that as the former goes, so will go the latter. Marriott announced its award-price changes for 2016 earlier this week; the next day, Starwood announced its changes. Marriott’s were a significant downgrade, with 13 percent of its properties rising in price. Starwood’s are less significant,…

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American’s Flagship Lounges to Feature Free Restaurant Meals

In its latest effort to capture the hearts, minds, and expense accounts of the travel universe’s most privileged 1 percent, American is raising the bar for airport lounges. The airline has two types of lounge: the Admirals Club lounges, available to anyone willing to pay for access, and to holders of the Citi AAdvantage Elite…

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Marriott Will Raise Award Prices at 13% of Its Hotels

Marriott has just published its list of award-price changes for 2016. As Marriott Rewards members have come to expect from these annual pronouncements, the news amounts to yet another decrease in the value of their points. Around 18 percent of Marriott’s properties will be reassigned to higher or lower award categories, with 560 hotels requiring…

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American Wants More Go from Gogo’s Wifi

Tired of slow, expensive inflight WiFi? So is American, and it’s suing Gogo, the industry’s largest supplier of inflight WiFi, demanding that Gogo either up its game or allow American to switch providers for 200 of its planes. The Gogo service on the aircraft in question uses the old air-to-ground technology, which has been superseded…

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Fine Print Undermines Hilton’s New Direct-Booking Discount

“Stop Clicking Around. Start Saving.” That’s the headline of Hilton’s new ad campaign, and the nub of its latest marketing push. The “stop clicking” piece of the proposition is Hilton’s way of saying that qualifying bookings must be made direct with Hilton, via its website or smartphone app or by phone. As do all hotels…

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United Mechanics Reject Contract – Strike Specter Looms

In a setback to United’s new management team, led by Oscar Munoz, the airline’s mechanics today voted to reject the company’s “final offer” for a new wage and benefits package and to authorize a strike. United’s 9,000-plus mechanics are represented by the Teamsters union; an overwhelming 93 percent of those voting gave a thumbs-down to…

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Tipping Uber Drivers: Yea or Nay?

Uber’s policy on tipping is simple and clear: You don’t need cash when you ride with Uber. Once you arrive at your destination, your fare is automatically charged to your credit card on file – there’s no need to tip. And yet, and yet. I am a confirmed opponent of tipping, whether it’s waiters or…

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Feds: Airlines Are Thwarting Customer Complaints

How easy is it for disgruntled airline customers to file a complaint with the DOT? Not easy enough, according to Rep. Janice Hahn (D-Los Angeles). And she places the blame for that difficulty squarely on the shoulders of the airlines. Since 2012, U.S. airlines have been required to publish contact information for the DOT’s Customer…

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Sweepstakes: Win a Trip to Glasgow, Scotland, for 2

Enter the AFAR Media “Glasgow Getaway” sweepstakes by March 14, 2016, for a chance to win the grand prize: a trip for two to Glasgow, Scotland, including air, four nights’ hotel, airport transfers, tours, one dinner. To enter, provide the requested contact information (name, email, etc.) on the sweepstakes landing page and press “Submit.” Done!…

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